Order Handling & Processing Time

• Standard Orders: All standard catalog orders are processed and prepared for dispatch within 2–3 business days after payment confirmation.

• Operation Days: Processing runs Monday through Saturday. Orders placed on Sundays or public holidays are processed on the next working day.

• In case of bulk or customized orders, processing time may take longer, and customers will be notified via email or phone.

Shipping Partners and Methods

We collaborate with reliable courier and logistics partners to ensure secure and timely delivery.

• Delivery Partners: India Post, Delhivery, BlueDart, DTDC, or other reputed courier services.

• Modes of Shipping: Standard and Express delivery (where available).

• Tracking details will be shared via email/SMS once your order is dispatched.

Estimated Transit & Delivery Time

Once handed off to our logistics partners, standard delivery timelines across India are as follows:

• Pan-India Destinations: 3–5 business days from the date of dispatch.

• Combined Total Delivery Window: Most customers receive their orders within 5–8 business days from the initial payment confirmation date. Currently, express shipping is not available
  

Shipping Charges

Our shipping fees are structured transparently based on your order value. This tiered system applies uniformly to all pan-India destinations:

• Order Value from ₹0.00 to ₹99.99: Flat ₹99.00 Shipping Charge.

• Order Value from ₹100.00 to ₹1,999.99: Flat ₹40.00 Shipping Charge

• Order Value of ₹2,000.00 and Above: ₹0.00 (FREE Shipping)

• Free Shipping may apply on select products or promotional orders as specified on the website.

• In case of multiple items, we may combine shipments whenever possible to optimize logistics and reduce packaging footprint.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.

You can track your shipment directly through the courier partner’s tracking portal or by reaching out to our support team at jayawixventures@gmail.com.

Undeliverable or Returned Packages

Orders may be returned to us if:

• The address provided is incomplete or incorrect.

• The delivery partner is unable to reach you after multiple attempts.

• The recipient refuses to accept the order.

In such cases:

• We can re-ship your order upon request (extra shipping charges may apply).

• Refunds, if applicable, will be processed after deducting actual shipping and handling charges.

Damaged or Missing Items

If you receive a damaged, defective, or incomplete order, please report it within 14 days of delivery by emailing jayawixventures@gmail.com with:

• Your order number

• Photos/videos of the damaged product and packaging

Our support team will investigate and offer a replacement or refund as per the situation.

International Shipping

Currently, M/s Jayawix Ventures ships only within India.

We plan to expand international shipping in the future — any updates will be reflected in this policy.

Address Modification

Address changes can be made only before shipment.

Once dispatched, no modification or redirection is possible. Please verify your address carefully during checkout.

Delays and Force Majeure

We are not responsible for delays caused by circumstances beyond our control, such as:

• Natural calamities

• Transport strikes or disruptions

• Government restrictions or lockdowns

In such events, customers will be informed promptly, and we will make every effort to deliver the order at the earliest possible time.

Contact Us

For any shipping-related concerns or assistance, please contact:

📧 jayawixventures@gmail.com

📞 +91-9483483975

Customer Service Hours: Monday to Saturday, 9:30 AM – 6:00 PM (IST)