Return Window

• Customers have a 14-day window from the exact date of delivery to request a return or exchange for any unused items.

Return Shipping Costs & Method

• Customer Remorse / Standard Returns: If you change your mind or no longer require the items, the buyer is responsible for return shipping. A flat return shipping fee of ₹40.00 will apply, or you may ship it back using your preferred courier. 

• Defective, Damaged, or Incorrect Items: If the product arrives damaged or incorrect, M/s Jayawix Ventures will provide a prepaid return shipping label at ₹0.00 (Free of Cost). 

How to Initiate a Return

• To return an item, email us at jayawixventures@gmail.com with your Order ID. Once approved, securely pack the items in their original packaging and ship them to our verified operational workshop address.
  

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever occurs first.

• Once the order has been processed or shipped, standard cancellation requests cannot be accommodated, but the item remains eligible for our 14-day return policy once delivered.

• To request a cancellation, please contact us immediately via email at jayawixventures@gmail.com with your Order ID and reason for cancellation.

• If your cancellation request is approved before dispatch, the refund will be initiated to your original payment method.

Refund Eligibility

Refunds are applicable under the following circumstances within our 14-day window:

• The product received is damaged, defective, or incorrect.

• The order was cancelled successfully before dispatch.

• The product was lost in transit and confirmed by the courier partner.

To be eligible for a refund, you must notify us within 14 days of delivery with your order details. Sharing supporting photos or videos helps our artisan team accelerate your request.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• The product has been extensively used, tampered with, or altered after delivery.

• Standard cancellation request made after shipment (in this case, please follow our 14-day return process instead).

• Minor variations in product color or texture due to the natural, handmade nature of our cotton wicks.

Refund Process

• Once your return item is received and inspected at our workshop, a refund will be initiated to your original payment method within 7–10 business days.

• You will receive a confirmation email once the refund has been initiated.

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

In cases of damaged, defective, or incorrect items, you may choose to request a replacement instead of a refund.

• Replacement requests must be raised within 14 days of receiving the product.

• The replacement product will be shipped out once the original item is received back and verified at our workshop.

Contact Us

If you have any questions or concerns regarding this policy, or wish to initiate a cancellation, return, or refund request, please contact us directly at: jayawixventures@gmail.com